Contact Top Online Casinos

This is the page to use if you want to reach the editorial team behind Top Online Casinos. We research US online casinos — their payout terms, bonus conditions, withdrawal limits and state availability — and we publish what we find. If something on the site looks wrong, out of date, or unclear, tell us and we will look again.

One thing to be clear about first: we are an independent comparison and review publisher, not a casino operator. We cannot see your account, release a payout, reset a password, adjust a bonus balance or lift a withdrawal hold. Those requests have to go to the operator you signed up with. Further down we explain how to escalate a payout problem properly, which is usually what people are looking for when they land here.

How to Email the Editorial Team

Email is the only channel we run, and it reaches a person rather than a ticket queue. Write to [email protected] and we aim to reply within two business days. Correction reports go to the front of the queue.

Messages get answered faster when they include the specifics:

The page you are writing about — the URL or the headline, so we are looking at the same text you are.
The claim in question — quote the sentence. "Your bonus page is wrong" takes far longer to resolve than "the wagering multiple listed for X is 30x, the terms now say 35x".
Your evidence — a link to the operator's terms page, a screenshot, or the date you saw it. We date time-sensitive findings, so knowing when you saw something matters.
Your state — casino availability, payment options and promotions vary state by state in the US. What you can see and what we can see may legitimately differ.

What We Can Help With, and What We Cannot

Bring this to us	Take this to the operator or regulator
A factual error in a review, table or bonus summary	A pending or declined withdrawal on your account
Outdated terms — changed wagering requirements, expired promotions, revised limits	Identity verification (KYC) documents that have been rejected
Broken links, missing pages, display problems on mobile	A bonus that was not credited, or a forfeited balance
A topic you want covered — payout speeds, RTP, live dealer tables, a payment method we have not explained	Self-exclusion requests and deposit or loss limit changes
Questions about how we rank and rate	Account closure, password resets, deposit failures
Press, partnership and licensing enquiries	Anything requiring access to your personal account data

Where to Take a Withdrawal or Payout Dispute

This is the most common reason readers write in, so it is worth setting out the sequence. Follow it in order — skipping a step usually costs you time rather than saving it.

Contact the operator's support team in writing. Live chat is fine to start, but ask for a transcript or follow up by email so there is a record. Note the date, the amount and the reference number.
Check the terms you agreed to. Most payout delays trace back to something documented: incomplete identity verification, a minimum withdrawal amount not met, a monthly withdrawal cap, an active bonus with wagering still outstanding, or a bonus cashout limit that caps what a promotional balance can convert to cash.
Complete verification fully. Photo ID, proof of address and, for larger amounts, source-of-funds documentation are standard requirements for licensed US operators. Payouts sit pending until these clear.
Escalate within the company. Ask for a formal complaint reference and the operator's complaints procedure, including its target resolution window.
Go to the regulator. In states that license online casino play, the state gaming regulator — for example the New Jersey Division of Gaming Enforcement, the Pennsylvania Gaming Control Board or the Michigan Gaming Control Board — accepts player complaints about operators it licenses. A regulator can only act on operators it has authorized, which is why the licensing question below matters so much.

We cannot intervene in a dispute or contact an operator on your behalf. What we can do is use your report. If several readers describe the same pattern at the same brand, that goes into our research notes and it can change what we publish about that brand.

Questions About the Casinos We List

Our rankings are editorial and published in rank order on the relevant pages. Readers often write to ask why a particular brand sits where it does, so here is the short version for the ones nearest the top, including the parts operators would rather we skipped over.

Raging Bull

Raging Bull holds our highest editorial rating at 10.0 and is the brand we field the most bonus questions about, largely because of the headline: 410% up to $10,000 plus 50 free spins. The scale of that number is exactly why we get emails. A percentage match that large is attached to conditions — wagering requirements applied to bonus and often deposit, maximum bet caps while a bonus is active, game weightings that exclude or discount table games, and expiry dates. Before you email us asking what a $10,000 match is worth in practice, read the promotional terms on the operator's own page: the playthrough multiple and the cashout limit decide the real value, not the headline figure. That is the limitation to weigh — a very high match percentage generally travels with correspondingly heavy wagering, and the maximum applies only at the top deposit tier.

Magician Bet

Magician Bet, rated 9.8, is the one we point people to when they write in frustrated about playthrough. Its offer is 101% no wagering — a smaller match, but structured so the bonus is not locked behind a wagering multiple. For readers who have had a balance forfeited at expiry, that structure answers the complaint directly. The trade-off is obvious: 101% is a fraction of what the big-match brands advertise, so the ceiling on what you can claim is much lower. "No wagering" also does not mean no conditions at all — minimum deposits, eligible games and time limits still apply, and you should read them before claiming.

Slots of Vegas

Slots of Vegas sits third at 9.7 with a 375% bonus plus 50 free spins on Cash Chaser. It comes up in our inbox mainly over free spins, because spin offers carry conditions that catch people out: they are tied to one named game, winnings from them are usually credited as bonus funds rather than cash, and those winnings typically carry their own wagering and a cap on how much can be withdrawn. Worth knowing before you claim, and worth checking the spin value — the headline count tells you nothing about what each spin is worth. The limitation here is the narrowness of the spins offer: it is useful only if the featured title suits you.

Uptown Aces

Uptown Aces, at 9.6, carries the largest advertised match on our list at 600% for new players. Readers ask about it constantly for that reason. Match size is the least informative number in a casino promotion, and this is the clearest example of it: the value depends entirely on the wagering multiple, the maximum bonus bet while the bonus is live, and any cap on converting bonus winnings to withdrawable cash. Treat the percentage as a starting point for reading the terms, not as a ranking factor. Its drawback is the same as any headline-led offer — nothing in the advertised figure tells you what you can actually withdraw.

Others we cover and receive questions about include Card Crush, Zumba Cards, BetUS, Amazon Jackpots, Slots and Casino and Bets.FM. If you want the terms behind any of those explained in more detail, ask — reader questions genuinely shape what we write next. You may also find our coverage of casinos operating outside the GamStop scheme useful context on how self-exclusion systems differ between markets.

Deposits, Payouts and Costs — Where to Ask What

Reading our site costs nothing. We take no payment from readers and run no subscription. Money questions therefore split into two piles: the general mechanics, which we explain across the site, and account-specific figures, which only your operator can confirm.

Paying in — debit cards are the most widely accepted method at US-licensed sites. Credit card acceptance varies by issuer and by state, and some banks decline gambling transactions outright. ACH and online bank transfer, e-wallets including PayPal at some licensed operators, prepaid cards and cash-at-cage deposits where a land-based partner exists are also common. Availability differs by operator and by state — always verify on the cashier page rather than assuming.
Getting paid out — withdrawals usually return to the method used to deposit, which is a standard anti-money-laundering practice. E-wallets tend to be the quickest; ACH and bank transfer typically take longer; paper checks are slowest. Every payout is subject to the operator's internal review period first, which is separate from the transfer time the payment provider quotes.
Fees and limits — operators commonly set a minimum deposit, a minimum withdrawal, and daily, weekly or monthly payout caps. Some charge for additional withdrawals in a period, or for particular methods. A large win may be paid in installments if it exceeds the cap. These figures change, so check them at the cashier before you deposit and tell us if what you see contradicts what we have published.

Advertised withdrawal times are operator claims. We report them as claims, not as speeds we have measured, and we have not tested any operator's payout process.

Game and Software Questions We Are Happy to Take

Payout questions and game questions overlap more than most readers expect, so these land in the same inbox. The categories we cover:

Slots — including return to player, volatility and how the two interact. A high-RTP, high-volatility title behaves very differently session to session from a low-volatility one with the same RTP. RTP is a long-run figure, never a prediction for your session.
Progressive jackpots — how pooled prizes build, and why the headline RTP on a progressive is split between base game returns and the jackpot contribution.
Table games — blackjack, roulette and baccarat, including how rule variants change the house edge and why table games are often weighted at a low percentage or excluded entirely from bonus wagering.
Live dealer rooms — human-dealt games streamed in real time, with different table limits and usually different bonus eligibility from RNG games.
Software providers and RNGs — who builds the games, and how random number generators are independently tested at licensed operators.
Mobile play — browser versus native apps, which game libraries are trimmed on mobile, and whether payment options differ in-app.

Alongside casino games, several of the brands we cover also run sportsbooks, and some operate sweepstakes-style models using virtual coin packages rather than direct cash wagering. Those run under different rules, different promotional structures and, in the sweepstakes case, a different legal framework entirely. If you are writing to us about a promotion, say which product it belongs to — casino, sportsbook or coin package — because the terms are rarely the same.

Eligibility, Licensing and Legal Questions

We answer these regularly, so the ground rules are worth stating here.

Online casino gambling in the US is regulated at state level, not federally. A handful of states license and regulate real-money online casino play; most do not. Separately, sweepstakes and social casino models operate in a broader set of states under different rules, and some states exclude them too. Legal availability depends on where you are physically located when you play, not where you live or where you registered.

The minimum age is 21 in most states that license online casino play, and 18 in some jurisdictions and for some product types. Licensed operators verify age and identity before paying out — that is a regulatory obligation, not an obstacle they invented.

An important distinction we will not blur: an operator accepting registrations from US residents is not the same thing as an operator being authorized by a US state regulator to serve them. Those are different claims with very different consequences for what recourse you have if a payout goes wrong. We do not assert a licensing status for any brand unless we can verify it, and we will say so plainly when a status is unclear. If you ask us whether a specific brand is licensed in your state, we will tell you what we have verified and what we have not.

We never describe any casino as completely safe, and we do not guarantee that a withdrawal will be paid.

Responsible Gambling and Support

If gambling has stopped being entertainment, support is available now and does not require going through us. The National Problem Gambling Helpline is 1-800-522-4700, free, confidential and available 24/7 by phone and text, with chat at ncpgambling.org. Most states run their own helplines too.

Practical tools worth knowing about: deposit and loss limits set inside your account, session time reminders, cooling-off periods, operator self-exclusion, state-run self-exclusion programs that cover every licensed operator in that state at once, and third-party blocking software installed on your own devices. Setting limits before you deposit is considerably easier than unwinding a problem afterward.

If you email us about this, we will point you to appropriate resources. We are not counselors and we cannot exclude you from any operator — only the operator or your state program can do that.

How Our Rankings Work, and How We Are Funded

Top Online Casinos earns commission when readers sign up with some of the operators we list. That funding does not buy ranking position, a rating or favorable wording. We say so here rather than burying it, because you deserve to know the commercial basis of a comparison page before you act on it.

Our assessments are research-based. We read published terms and conditions, licensing and regulatory records where available, operator cashier pages, and documented complaint patterns. We have not deposited, played or withdrawn at any operator, and we do not present operator advertising as verified fact. Ratings are editorial judgments from our team — they are not aggregated customer review scores, and nobody should read them as such.

Where something is unresolved — a licensing status we cannot confirm, terms that changed without notice — we say it is unresolved rather than filling the gap. Findings on this site carry a fact-check date, most recently September 25, 2026. Casino terms change frequently, so always confirm current conditions on the operator's own page before you deposit.

Media, Partnership and Legal Contacts

Use the same address, [email protected], with the nature of the enquiry in the subject line.

Press and research — tell us your outlet, your deadline and what you need. We are happy to be quoted on how bonus terms and payout conditions work.
Operators and affiliate managers — you are welcome to send corrections, updated terms or product changes, and we will assess them. What we will not do is adjust a rating or remove a stated limitation on request.
Legal and privacy — data requests, takedown notices and copyright matters, with enough detail to identify the material in question.

Before You Write

A quick filter that saves everyone time. Payout stuck, bonus missing, account locked, verification rejected, limits to change — that is your operator's support team, then the state regulator if it is licensed. Something on our site looks wrong, a term has changed, you want a topic explained, you want to know how we rated a brand — that is us.

We answer every genuine message, we correct errors when they are shown to us, and we would rather hear an uncomfortable correction than publish something inaccurate. Send it over.

Get in Touch With Us